Plumbing Questions, Answered

Ask when you call. We explain any visit or diagnostic charge up front so there are no surprises.

It depends on the time of day and how busy the day is. We give you a realistic arrival window on the phone and put floods and sewer backups first.

Gas water heater work involves certified gas technicians and, in many cases, a permit. Ask us and we will explain what applies to your home.

If your basement has floor drains or a basement bathroom, a backwater valve can stop sewage backing up in heavy storms. York Region municipalities have offered subsidy programs at times; check the Town's current terms.

Snowmelt and rain raise groundwater around the foundation. Frequent cycling is normal then, but a pump that never stops or short-cycles may need a float adjustment or replacement.

Many homes see scale on fixtures. Check the published water quality reports from the Town and York Region for the hardness in your area, then decide whether a softener is worth it.

Yes, we service pressure tanks, switches and pumps for homes outside town on wells. Water testing is done through a lab or public health program.

It is usually in the basement on the front wall near the water meter. Turn it clockwise to close. Our guide on finding your shut-off has photos and tips.

No. Grease cools and sticks inside pipes further down. Let it set and put it in the green bin or garbage as the Town's waste rules allow.

No. We prefer a phone call so we can ask the right questions and give you a real answer quickly.